Maintaing Your Account
Servicing Your Vehicle
Customer Handbook
Table of Contents
Ways to Make Your Payments
PLEASE NOTE THAT ALL PAYMENTS MUST BE MADE ON TIME, NO EXCEPTIONS. THERE IS NO GRACE PERIOD.
Grace Quality Used Cars and DNCS will be reporting to Credit Bureaus to show other creditors your new credit history. By choosing to lease from us , many of our customers have regained the convenience of using credit cards, or even purchased new homes by making timely payments to Grace Quality Used Cars and DNCS.
For your convenience, we have a number of convenient options for making your payments on time:
Autopay (ACH) Using Your Bank Account or Debit or Mastercard (No Fees)
Setting up Automatic Debits from Your Checking or Savings Account has many advantages:
- NO CONVENIENCE FEES – Save up to $500 in convenience fees
- REMINDER TEXTS – We’ll text you a few days in advance of the debit so you’re always ready
- OPT-OUT ANYTIME – Reply STOP to any reminder text to suspend the payment draft
- SIGN UP for AUTO PAY by contacting us today.
Using the Repay Network (Nofees Apply)
In-Person
At our Phillipston, MA PAYMENT CENTER (No Fees)
320 State Rd, Phillipston, MA 01331
Our Website
http://www.GraceQualityCars.com (No Fees)
Consequences of Late Payments
If your payment is late, your contract may be considered in default.
If you are anticipating having trouble making a payment on time, please call. You can generally avoid complications by staying in touch with an account representative.
“Communication is the key to avoiding such unpleasant situations.”
Vehicle Service
What to Do if Your Vehicle Needs Servicing Location / Making an Appointment / Updates:
320 State Rd, Phillipston, MA 01331
For Map and Directions Click here: https://gracequalitycars.com/visit-us/
Call – The number Service advisor provided you or (978) 228-7000
Text – The number Service advisor provided you or (978) 228-7000
All Service is by APPOINTMENT ONLY.
Use the following quick and easy appointment form:
Emergency Tow
Contact your AAA representative or local tow company to get your vehicle to safety. You can always contact us for assistance by calling or texting – the number Service advisor provided you or (978) 228-7000.
You will NOT have to pay for the tow at the time of Pick Up, however, all towing fees will be added to your bill from the service center, payable upon completion of repairs. TOW TRUCK DRIVERS DO NOT ACCEPT PASSENGERS.
To Request an Update on Repairs in Progress:
Call or text – the number Service advisor provided you or (978) 228-7000
Service Hours:
Your Maintenance Responsibilities
Your vehicle is used, not new. You will periodically need to repair the vehicle for any defective, or “wear and tear” items. Your repair costs are not a reason for non-payment.
Should you need any repairs, call or text – the number Service advisor provided you or (978) 228-7000.
If you fail to perform the manufacturer’s recommended maintenance, such as oil changes and other periodic service, and your failure causes a breakdown, this will result in loss of your protection under your service contract. Maintenance records from the date of sale or lease supported by receipts indicating dates, mileage and service performed must be kept during the term of this service contract and made available on request.
Brakes
Brake linings today are made out of semi-metallic metals (they were previously made out of asbestos). This will sometimes make the brakes “squeal” when pressing the brake pedal. We will be glad to check your brakes, but we cannot guarantee your brakes will never “squeal”. However, if your brakes “squeal” without pressing the brakes, you should immediately take your vehicle to a repair facility.
Overheating
If the oil pressure or temperature light comes on while you are driving, STOP AND TURN OFF THE ENGINE IMMEDIATELY. Severe engine damage will occur when your vehicle is operated under such conditions.
Engines overheat for many reasons. If you choose to continue driving your vehicle with an overheated engine, expect the fix to be costly and not covered by your service contract. Please have your vehicle towed to us for proper diagnostics and repairs.
Insurance Requirements.
Customer Provided Insurance
Grace Quality Used Cars & DNCS lease agreement requires continuous liability, collision and comprehensive insurance.
You may obtain this required insurance from any licensed insurance agent and/or authorized insurance company of your choice with the following requirements:
- A maximum deductible of $500
- Rental coverage with minimum of 30 days / $50 per day
- Glass coverage
- The policy must name DNCS 50 Old Highland Ave, Phillipston, MA 01331 and Grace Quality Used Cars 320 State Rd, Phillipston, MA as loss payee, additional insured and lien holder.
- The policy must be a “STANDARD POLICY,” with NO EXCLUDED DRIVERS.
- “Named Driver Only” or Policies with Excluded Drivers are not accepted
- Both Buyer and Co-buyer must be listed as drivers on the policy
- This insurance must be in force during the entire term of your loan agreement.
Accident Procedures
If you have just had an accident, follow these simple steps:
- Call 911 if someone appears injured.
- Notify the police. Even if you are at fault, calling the police to file a report may protect you from exaggerated claims by the other party.
- Obtain the driver’s license and insurance information from the other parties involved.
- If you have a camera with you, take a picture of the accident scene. If you don’t have a camera with you, take pictures of your vehicle as soon as possible.
- Get the accident report number or a copy of the report from the officer on the scene.
- If your vehicle is towed, get the name and telephone number of the tow truck and ask where your vehicle will be taken. When possible, Always direct your vehicle to be taken to Grace Quality Used Cars 320 State Rd, Phillipston, MA 01331
- Obtain a copy of the accident report from the city using the report number obtained earlier.
- Notify ALL insurance companies involved.
- Provide DNCS and Grace Quality Used Cars with the pictures and police report.
- Contact DNCS and Grace Quality Used Cars to set up rental vehicle.
If your vehicle is leased, Never accept an offer to settle from the insurance company and contact us immediately if such an offer has been made.
Continue to make your payments to preserve your credit rating.
Your vehicle must be repaired by Grace Quality Used Cars. If you receive an insurance check for the claim, you must bring the check to the DNCS and Grace Quality Used Cars account representative.
Service Contract
Service Contract Term
Please see the Service Contract you signed at the time of sale or lease for the contract term that is applicable to you. See the sections What is Covered and What is Not Covered
How to Request a Warranty Repair
If your vehicle requires repairs, they must be completed by the Grace Quality Used Cars Service Center.
Who to Contact:
What Is Covered by Your Service Contract
320 State Rd, Phillipston, MA 01331
For Map and Directions Click here: https://gracequalitycars.com/visit-us/
Call – The number Service advisor provided you or (978) 228-7000
Text – The number Service advisor provided you or (978) 228-7000
All Service is by APPOINTMENT ONLY.
Upon payment of the deductible amount per repair visit and before the expiration of this service contract, Grace Quality Used Cars will make the necessary repairs to components listed in the Schedule of Coverage. Replacement of any part may be made with parts of like kind and quality at the time of the breakdown, including remanufactured or used parts.
DEDUCTIBLE PER REPAIR VISIT:
YOU are required to pay the deductible amount outlined in the service contract per covered breakdowns – which must be paid when you pick up the vehicle.
DNCS and Grace Quality Used Cars will not cover towing expenses related to a service contract repairs. The customer is responsible for the cost of any and all towing fees.
Please see the Service Contract you signed at the time of sale or lease for the covered components that are applicable to you. See the sections What is Covered and What is Not Covered.
Account Maintenance
Paying Off Your Account
You can trade your leased vehicle back to DNCS and Grace Quality Used Cars even if it is not completely paid off; however, you must have paid at least 75% of the lease amount.
Any customer who pays off an account with a personal check will receive their title at 320 State Rd, Phillipston, MA 01331, after 15 business days.
Early Termination of the Lease
Please see the agreement you signed at the time of sale or lease if early termination is allowed and if early termination fee will apply.
Change of Address / Phone Number / Employer
What if you move or change phone numbers?
It is vitally important that we know how to reach you. Therefore, you must immediately contact an account representative if you move, change phone numbers, or change employment. Also, you may be considered in default if we are not notified. To speak to an account representative, please call (978) 228-7000.
Moving out of state
You may be violating your contract if you remove your vehicle outside of the state without the written consent from DNCS and Grace Quality Used Cars. Contact your account representative.
Need Assistance
Where Do I Go For Immediate Assistance?
Please contact your account manager for all account related questions.
Office Hours are Monday – Friday 8:00 AM – 5:00 PM | Saturday 9:00 AM – 2:30 PM | Sunday Closed.
If you have questions about a specific payment, please call Repay customer support number at (978) 228-7000 or sales@usedpolicecars.com.
Emergency Tow
Contact your AAA representative or local tow company to get your vehicle to safety. You can always contact us for assistance by calling or texting – the number Service advisor provided you or (978) 228-7000.
You will NOT have to pay for the tow at the time of Pick Up, however, all towing fees will be added to your bill from the service center, payable upon completion of repairs. TOW TRUCK DRIVERS DO NOT ACCEPT PASSENGERS.
Referral Program
About the Program
DNCS Grace Quality Used Cars has the Best Customer Referral Program In the Business!
For each new customer you refer, we will make your next payment for you, up to $200… Refer Just 10 and we’ll credit your remaining account balance up to $10,000*
How to Refer Someone:
Please make a “three way text introduction of the person you are referring to us.
That’s it, you’re done. You will receive a text from us and your referral receives a text telling them that you referred them along with a coupon to use towards their initial payment… compliments of YOU. You will receive another text telling you when they actually purchased or leased and weh your account credit has been posted!
You will instantly receive a text confirming your referral, and your referral receives a text telling them that you referred them along with a coupon to use towards their down payment… compliments of YOU. You will receive another text telling you when they actually purchase, and when your account credit has been posted!
*DNCS and Grace Quality Used Cars reserves the right to amend or cancel this program at any time for any reason. DNCS and Grace Quality Used Cars will credit the customer account either the payoff on their contract at the time this reward level is reached, or $10,000 whichever is the lessor. The offer has no cash value and applies only to those with an active lease with DNCS and Grace Quality Used Cars.
Service Contract Term
Please see the Service Contract you signed at the time of sale or lease for the contract term that is applicable to you. See the sections What is Covered and What is Not Covered
How to Request a Warranty Repair
320 State Rd, Phillipston, MA 01331
For Map and Directions Click here: https://gracequalitycars.com/visit-us/
Call – The number Service advisor provided you or (978) 228-7000
Text – The number Service advisor provided you or (978) 228-7000
All Service is by APPOINTMENT ONLY.
Upon payment of the deductible amount per repair visit and before the expiration of this service contract, Grace Quality Used Cars will make the necessary repairs to components listed in the Schedule of Coverage. Replacement of any part may be made with parts of like kind and quality at the time of the breakdown, including remanufactured or used parts.
Deductible per Repair Visit
Please see the Service Contract you signed at the time of sale or lease for the contract term that is applicable to you. See the sections What is Covered and What is Not Covered
Towing
DNCS and Grace Quality Used Cars will not cover towing expenses related to a service contract repairs. The customer is responsible for the cost of any and all towing fees.
Covered Components
Please see the Service Contract you signed at the time of sale or lease for the covered components that are applicable to you. See the sections What is Covered and What is Not Covered.
Your Maintenance Responsibilities
Your vehicle is used, not new. You will periodically need to repair the vehicle for any defective, or “wear and tear” items. Your repair costs are not a reason for non-payment.
Should you need any repairs, call or text – the number Service advisor provided you or (978) 228-7000.
If you fail to perform the manufacturer’s recommended maintenance, such as oil changes and other periodic service, and your failure causes a breakdown, this will result in loss of your protection under your service contract. Maintenance records from the date of sale or lease supported by receipts indicating dates, mileage and service performed must be kept during the term of this service contract and made available on request.
Brakes
Brake linings today are made out of semi-metallic metals (they were previously made out of asbestos). This will sometimes make the brakes “squeal” when pressing the brake pedal. We will be glad to check your brakes, but we cannot guarantee your brakes will never “squeal”. However, if your brakes “squeal” without pressing the brakes, you should immediately take your vehicle to a repair facility.
Overheating
If the oil pressure or temperature light comes on while you are driving, STOP AND TURN OFF THE ENGINE IMMEDIATELY. Severe engine damage will occur when your vehicle is operated under such conditions.
Engines overheat for many reasons. If you choose to continue driving your vehicle with an overheated engine, expect the fix to be costly and not covered by your service contract. Please have your vehicle towed to us for proper diagnostics and repairs.
